Latest Updates & Insights

For the past nine years, I’ve been part of the Customer Support team at an eCommerce company, and during this time, one of the biggest challenges we’ve faced is the rise of payment disputes—often referred to as chargebacks. These disputes usually come from customers who never reached out to us before contacting their bank. Most of them are first-time buyers who placed an order after seeing one of our ads but never communicated with us directly. The Payment Dispute Crisis That

Chargebacks can drain your Shopify profits and disrupt your business. This guide breaks down why chargebacks happen, how to prevent them with better communication and fraud detection, and how to respond effectively when disputes arise. Learn practical steps, real examples, and proven strategies to protect your store and keep your chargeback rate low.

Shipping delays have become a common issue across the world. From online shoppers to store owners to suppliers, everyone is affected when a package does not arrive on time. Many of these delays happen because of major events such as global conflicts, severe weather conditions, pandemics, and new shipping rules. Even when the major crisis ends, the effects on shipping can continue for several years. A recent consumer survey revealed that 70% of shoppers faced at least one shi

Running a Shopify store is exciting… until things start piling up — delayed shipments, product returns, high-refund products… and suddenly you feel like you’re putting out fires all day. If you’ve ever wished someone would tap you on the shoulder and say: “Hey, you might want to look at this before it becomes a big problem…” Then let me introduce you to one of the most powerful features in Notify Rush  — Smart Notifications . This simple feature has genuinely transformed the

Mid-sized e-commerce companies (such as those running on platforms like Shopify) handle a wealth of customer data—names, addresses, order...

In the hyper-competitive world of e-commerce, customer experience isn’t just a buzzword—it’s a make-or-break factor for success. Shopify...