Send Bulk Emails to Your Shopify Customers in Seconds

How can I send bulk emails to my customers at once?
Answer: Notify Rush lets you select multiple orders from your dashboard’s orders table using checkboxes. Once selected, you can click the “Send Email” button, review your selected orders in a preview modal, and then send personalized bulk emails directly to your customers. This streamlined process saves time and minimizes manual effort.

How do I keep tabs on orders that are still on the way?
Answer: With Notify Rush, keeping tabs on orders that are still on the way is a breeze. Just use our advanced filters to select the 'Shipped' status and then pick 'In Transit' from the options. You can even filter by the number of days the order has been in transit to quickly spot any potential delays. This way, you can tackle shipping issues proactively before your customers even notice.

How can I send targeted emails to customers based on the products they ordered?
Answer: Notify Rush lets you send targeted emails to customers based on the products they ordered. Use our advanced product filters to include or exclude orders by selecting products from the 'Include Products' or 'Exclude Products' dropdowns. The dashboard will update the order list accordingly, letting you send focused email campaigns to customers who bought specific items.

What makes the Notify Rush Dashboard stand out from standard Shopify order management?
Answer: The Notify Rush Dashboard shines by bringing multiple powerful features into one easy-to-use interface. You get detailed summary stats, interactive charts (like order distribution and sales vs. refund comparisons), and an orders table with expandable product lists. Each order is a clickable link that opens the details in Shopify admin. Plus, our advanced filters—covering shipping status and product-based filters—let you dive into your data and take timely action.

Can I customize my order search criteria in Notify Rush?
Answer: Absolutely! Notify Rush's search bar smartly formats and parses order numbers, customer names, or product names—even adding commas automatically between order numbers if needed. This flexibility ensures you can quickly find the orders you need, no matter how you enter the search terms.

How does Notify Rush help me resolve shipping delays?
Answer: By providing advanced filters that display orders based on their shipping status and the duration they’ve been in transit, Notify Rush enables you to spot orders that might be experiencing delays. You can then take proactive measures—such as contacting the carrier or notifying the customer—before these delays escalate into bigger issues.

How do I send bulk emails in Shopify?
Answer: To send bulk emails in Shopify, install the Notify Rush app from the Shopify App Store and connect it to your store in under a minute. Open the Notify Rush dashboard and use the advanced filters to build your recipient list — filter by order date, product, variant, fulfillment status, financial status, country, customer tag, or any combination of these.

Select the orders or customers you want to email, choose a pre-built template (delay, backorder, restock, pre-order, or your own custom template), and personalize it with variables like customer first name, order number, product name, and tracking link. Preview the message, then click Send.

Notify Rush handles delivery, throttling, and bounce tracking automatically — so you can reach hundreds or thousands of Shopify customers in seconds without leaving the app or copying lists into a separate email tool.

Can I notify customers about delays?
Answer: Yes. Notifying customers about shipping or fulfillment delays is one of the most common reasons Shopify merchants use Notify Rush. Filter your orders to show every unfulfilled order older than your SLA window (for example, orders placed more than 5 days ago that are still unshipped), pick the Delay template, and customize the new ETA, reason, and apology copy.

You can personalize each email with the customer's name, order number, and tracking link automatically. Send to the entire affected group at once with a single click — what used to take hours of manual emailing takes less than a minute.

Most merchants see a measurable drop in 'where is my order' support tickets the same day, because customers feel informed instead of ignored.

Is Notify Rush a Shopify email app?
Answer: Yes. Notify Rush is a native Shopify email app built specifically for operational, order-based bulk email — the kind of communication Shopify's built-in email tool isn't designed for. It's listed on the official Shopify App Store and integrates directly with your Shopify order data, products, variants, customer tags, and fulfillment statuses.

Unlike generic email marketing apps that focus on campaigns and newsletters, Notify Rush is purpose-built for transactional and post-purchase communication: shipping delays, backorder updates, out-of-stock alerts, pre-order timelines, address corrections, and bulk customer notifications based on what they ordered.

Setup takes a few minutes. Connect your store, configure your sender address, customize your templates, and you can start sending bulk emails the same day.

Can I filter customers before sending emails?
Answer: Yes — and this is where Notify Rush stands apart from Shopify's built-in email tool. You can filter your customer list using any combination of order data: order date range, specific products, specific variants, fulfillment status (shipped, unshipped, in transit), financial status (paid, refunded, partially refunded), shipping country, customer tags, and order tags.

You can also build complex condition groups — for example, 'all customers who bought Product A in the last 30 days AND whose order is still unshipped AND who are in the United States.'

Before you click Send, Notify Rush shows you a preview of the exact recipient list with names, order numbers, and emails so you can spot-check or fine-tune your audience. This precision is what helps merchants reduce 'wrong email to the wrong customer' mistakes that hurt deliverability and brand trust.

How is Notify Rush different from Shopify Email?
Answer: Shopify Email is built for marketing campaigns — newsletters, promotions, and abandoned cart flows. Notify Rush is built for operational, order-based communication — the emails you send because something specific happened with an order or product.

The biggest difference is filtering. Shopify Email lets you segment by basic customer properties. Notify Rush lets you filter by fulfillment status, in-transit duration, specific product or variant in past orders, order tag, financial status, and combined condition groups. This means you can email 'every customer who bought SKU X and is still waiting' in seconds — something Shopify Email simply can't do.

The two tools are complementary: keep using Shopify Email for marketing, and use Notify Rush for order updates, delay notifications, backorder messages, and proactive support communication.

Does Notify Rush work with Shopify Plus?
Yes. Notify Rush works on every Shopify plan including Shopify, Shopify Advanced, and Shopify Plus, with no extra configuration or enterprise setup required.

Shopify Plus merchants typically see the biggest impact because they handle higher order volumes — more orders means more potential delays, more backorders, more support tickets, and more time saved by sending bulk updates instead of individual emails.

All features including bulk send, advanced filtering, automated rules, customer-facing order edit, and grace period self-edit are fully available on Shopify Plus.

What email templates does Notify Rush include?
Answer: Notify Rush comes with pre-built, customizable templates for the most common Shopify customer communication scenarios: order delay, backorder update, restock notification, out-of-stock alert, pre-order status, shipping issue, address change request, and order cancellation.

Every template is fully editable — you can update the subject line, body copy, HTML styling, and brand colors to match your store. Variables like customer name, order number, product name, variant, and tracking link are inserted automatically.

You can save your edited versions as reusable templates, so the next time you need to send a delay or backorder email it takes 30 seconds instead of starting from scratch.

Can I send bulk emails about backorders?
Answer: Yes — backorder communication is one of the highest-impact use cases for Notify Rush. Filter all customers who ordered a specific product or variant that's currently out of stock, choose the Backorder template, and send a transparent update with the expected restock date.

When inventory comes in, send a follow-up to the same group letting them know their item is shipping. This kind of proactive communication turns what would have been frustrated 'where is my order' tickets into a customer experience win.

Merchants using Notify Rush for backorder updates report fewer cancellations and refund requests, because customers stay informed instead of giving up and asking for their money back.

How much does Notify Rush cost?
Answer: Notify Rush plans start at $14.99 per month for Notify Max, which includes unlimited bulk emails, custom templates, and order tracking emails. Notify Max Plus is $29.99 per month and adds automated email rules, pre-order tracking, and advanced settings.

Notify Pro Max is $49.99 per month and includes everything in Max Plus plus customer-facing order edit, the grace period self-edit portal, address change requests, variant swap support, and priority support.

Annual plans receive a 15% discount, and every plan includes a 7-day free trial with no credit card required. You can cancel anytime directly from your Shopify admin.

Will sending bulk emails affect my domain reputation?
Notify Rush is built to protect your sender reputation. Bulk sends are throttled automatically to stay within ESP rate limits, bounces are tracked and suppressed, and unsubscribes are handled compliantly.

For best deliverability, we strongly recommend authenticating your sending domain with SPF, DKIM, and DMARC records before sending large volumes — Notify Rush walks you through this in the dashboard. Verified domains see significantly higher inbox placement.

Because Notify Rush is order-based, recipients are people who placed an order with you and have a legitimate reason to receive the email — which keeps spam complaint rates low and your reputation healthy. The app is fully GDPR and CAN-SPAM compliant out of the box.