Reduce Customer Support Tickets by 40%​
Improve Customer Experience
From delayed orders to address mistakes, Notify Rush helps Shopify merchants reduce support tickets by up to 40%, prevent refunds, and keep customers informed — automatically.
Bulk emails, email automations, and order notifications reduce support requests.
40
Reduction in support tickets
65
Fewer refunds from order mistakes
24
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Hours saved monthly per store
99
​
Customer satisfaction rate
What are the issues of
Shopify Merchants?
The Problem
Customers calling about delays & mistakes
Refunds due to no updates or delay in response
Increasing Fraudulent orders
Duplicate shipments due to address update
Information gap between Operation and Customer Support teams
Low repeat purchase rate due to poor customer experience
The Solution
Proactive updates that prevent calls
Automated workflows that save hours
High Risk order Notifications prevent Fraud Chargebacks
Customer facing Self-service order corrections
Keep Ops and CS teams aligned
Better CX that drives loyalty
How to control the
Customer Experience ?
Notify Rush features are designed to solve a Shopify merchant's problems.
Bulk Proactive Updates
Keep customers informed before they ask — reducing support tickets and refunds.
Result: 40% fewer support tickets
Automated Workflows
Automatically communicate before customers even ask — saving hours of manual work.
Result: 15+ hours saved monthly
Order Edit & Grace Portal
Let customers fix mistakes themselves — before fulfillment, reducing refunds and support calls.
Result: 65% fewer order-related refunds
Operational Intelligence
Real-time awareness so support teams speak with certainty — no more guessing games.
Result: 90% faster issue resolution
How Notify Rush works to enhance Customer Experience ?
​See how Notify Rush transforms your customer experience in just three simple steps.
1 Set Your Automation Rule
Choose an event (order delay, inventory change, etc.) and set the condition for when to notify customers.
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2 We Detect the Event
Notify Rush monitors your store and automatically triggers when the condition is met.
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3 Customer Gets Notified
Your customer receives a timely, proactive update — preventing support tickets and building trust.
Pro Tip:
Start with just 2-3 automation rules for the most common support issues (address changes, shipping delays). You can add more as you see results.​​
Real example: Automated email sent when based on order tag
Real-World Use Cases
See how Notify Rush solves common merchant problems.
Notify Rush vs. Manual Communication
Scenario
Without Notify Rush
With Notify Rush
Order shipping delayed by 2 days
15+ support tickets, frustrated customers
Order shipping delayed by 2 days
Customer enters wrong address
Failed delivery, $45 refund, lost item
Customer self-corrects, order ships correctly
Item sells out unexpectedly
Angry customers, negative reviews
Waitlist auto-created, restock notifications sent
Monthly support time
40+ hours reacting to problems
5 hours monitoring automated system
Pricing That Reflects Business Value
Choose the level of customer experience control you need. All plans include a 7-day free trial.
Notify Max - Monthly: $14.99
Prevent reactive emails + basic automation
- Unlimited bulk emails
- Custom email templates
- Automated email rules
- Order tracking emails
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Notify Max Plus
$29.99
/ month
or $305.90/year and save 15%
Features
Everything in Notify Max
Automated email rules
Pre-order tracking
Notifications
Advanced settings
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Notify Pro Max - Monthly: $49.99
Adds proactive order correction & reduces refunds
- Everything in Notify Max
- Customer-facing Order Edit
- Grace Period Self-Edit Portal
- Address change requests
- Variant swap support
- Priority support
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On yearly plan of Notify Rush, 15% discount will be offered.
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FAQ
1 What is Notify Rush? Notify Rush is a Shopify app that helps merchants reduce customer support tickets by sending automated order update emails — shipping delays, tracking info, and more.
2 How does the automated email feature work? You set up rules based on order conditions (like unshipped after 5 days). Notify Rush checks your orders automatically and sends the right email at the right time.
3 Can customers edit their orders after placing them? Yes. With the Grace Period feature, customers get a self-service portal to change their shipping address or swap variants within a time window you control.
4 Do I need technical skills to set it up? No. Notify Rush is designed for non-technical merchants. Setup takes a few minutes — connect your store, configure your email templates, and you're live.
5 What email plans are available? Plans start at $14.99/month. There's also a Notify Pro Max plan at $49.99/month with order editing features, and a $29.99 plan for growing stores.
6 Is there a free trial? Yes, all plans come with a free trial so you can test the features before committing.