How Notify Rush Works
Meet Notify Rush - Your Post-Purchase Communications Solution
A Shopify app that efficiently delivers bulk email updates for post-purchase communications
Welcome to Notify Rush! With over a decade of experience in enhancing customer experiences, our team goes beyond just app development.
Our experts, boasting more than 15 years in Customer Success across various domains like Technology, Travel, and eCommerce, are dedicated to helping Shopify store owners.
Notify Rush is designed to keep your customers informed about any issues that may affect their experience, such as delayed deliveries or out-of-stock products.

McKinsey survey revealed that 71% of consumers switched brands or retailers when their desired product was out of stock.
One of the largest Shopify stores operating globally is facing a significant challenge. Despite having outstanding products that customers rave about, and a strong product and marketing team generating millions in revenue each month, they struggle to deliver an exceptional customer experience. Although they invest heavily in resources and have a capable customer support team, they fail to proactively address issues. Instead of keeping customers informed, they wait for complaints to arise before taking action.
Why Notify Rush
Empower your business with Notify Rush and focus on delivering exceptional customer experiences

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How can Notify Rush help eCommerce store owners manage customer communication effectively?Notify Rush offers eCommerce store owners a powerful and efficient solution for managing customer communication., Notify Rush is designed to streamline the process of sending bulk emails. Store owners can effortlessly update customers on back orders, inform them about shipping status, and address any other issues. Notify Rush's advanced filtering options allow merchants to categorize orders using various filters, such as Shipped Orders, Unshipped Orders, Refunded Orders, and Non-Refunded Orders. This level of customization ensures that the right information reaches the right customers promptly, enhancing customer satisfaction and reducing the administrative burden on the store owner.
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How can I send bulk emails to my customers at once?Notify Rush lets you select multiple orders from your dashboard’s orders table using checkboxes. Once selected, you can click the “Send Email” button, review your selected orders in a preview modal, and then send personalized bulk emails directly to your customers. This streamlined process saves time and minimizes manual effort.
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How do I identify orders that are “In Transit” but have not been delivered yet?Notify Rush provides advanced filtering options that allow you to filter orders by shipping status. When you click the “Shipped” filter button, you’ll see additional controls to choose specific shipping statuses. By selecting “In Transit” (or other statuses that indicate ongoing shipment) and optionally filtering by the number of days the order has been in transit, you can quickly identify orders that may be delayed. This enables you to investigate and resolve shipping issues before customers reach out.
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How can I target emails to customers who have ordered specific products?With Notify Rush, you can use the advanced product filtering feature to include or exclude orders based on the products they contain. Simply choose products from the “Include Products” or “Exclude Products” dropdowns, and the dashboard will update the order list accordingly. This targeted filtering helps you send focused email campaigns to customers who purchased certain items.
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What makes the Notify Rush Dashboard different from standard Shopify order management?Notify Rush consolidates multiple powerful features into one intuitive dashboard. It provides detailed summary statistics, interactive charts (such as order distribution and sales vs. refund comparisons), and an orders table with expandable product lists. Orders are clickable links that open the correct order details in Shopify admin. In addition, the dashboard offers advanced filtering options—including shipping status and product-based filters—so you can quickly drill down into your data and take timely action.
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Can I customize my order search criteria in Notify Rush?Yes. The search bar in Notify Rush is designed to intelligently format and parse order numbers, customer names, or product names—even adding commas automatically between order numbers if needed. This flexibility ensures that you can quickly locate the orders you need, regardless of how the search terms are entered.
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How does Notify Rush help me resolve shipping delays?By providing advanced filters that display orders based on their shipping status and the duration they’ve been in transit, Notify Rush enables you to spot orders that might be experiencing delays. You can then take proactive measures—such as contacting the carrier or notifying the customer—before these delays escalate into bigger issues.